SIEM, Log Management, Security, Compliance, Server Monitoring and Uptime Monitoring Software
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Support hours are Monday through Friday 8am - 6pm Mountain Time
Phone:  (801) 910-4256

Remote Sessions

We offer remote sales and support sessions at no charge. If you are evaluating the software or are a current customer please email support to schedule your remote session.

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Video Tutorials and Online Articles

We offer an array of video tutorials on YouTube as well as online articles to help you learn our software as quickly as possible.

Tutorial Index

Frequently Asked Questions

  • How can I register if my server is air-gapped or blocked by a firewall?
    To register an air-gapped server log into our website then select Order History found in the upper right corner. From the Order History page, find the target license then click Register Air-Gapped Server and follow the instructions online.
  • How do I migrate Server Manager to another server?
  • What ports do I have to open on my firewall to download remote Windows Event Logs?
    For very detailed information from the source, please read the following Microsoft article: Setting up a Remote WMI Connection. Event Log Manager also offers the option of installing an agent on each target host. For detailed information review the software documentation.
  • I am getting a 'The network path was not found' error when I assign a disk monitor to my servers.
    Disk monitors, directory monitors and text log monitors all use Windows File Sharing to scan detail. To enable, from the target server go to Control Panel\All Control Panel Items\Network and Sharing Center\Advanced sharing settings then enable network discovery and file and print sharing. Finally, verify any 3rd party firewalls are configured to allow the outgoing traffic.
  • Can I store my log data in Microsoft SQL Server Express Edition?
    You may use SQL Server Express Edition, but it not recommended. The reason is because SQL Server Express Edition has a limit on the maximum size that a database can be. Once this limit is reached, no additional data will be able to be committed to the database, resulting in errors and a potential for loss of data.
  • I want to monitor Event Logs, Disk Space, CPU and two Services. How many nodes will that require?
    The Windows server itself would be considered to be a single node, whether you monitor one thing on that Windows server or one hundred things.
  • I bought a Server Manager license for X nodes. How many separate installations of the software can I have?
    You may install Server Manager as many times as you’d like as long as the total number of nodes managed across all of the installations does not exceed the number you are licensed for.
  • If I install the Server Manager Console on my computer, does that use one of my licenses?
    Licenses are only used for computers, devices, or hosts that have a Monitor assigned to them. If you are monitoring something on your computer it will use a license. You may install as many management consoles as you’d like.
  • How can I get an invoice after I have purchased a license?
    To generate an invoice, log into our website then select Order History found in the upper right corner. From the Order History page, find the target order then click View Invoice. From the View Invoice page, click Print. Finally, if you are using Chrome, change the destination to Save as PDF, then click Save.
  • I am having an issue with syslog. I don’t see any syslogs from all but one of my devices within Syslog Viewer. When I try and view Top 10000 consolidated logs, it throws an error: [Server IP]\\Syslog – Repository error: Invalid object name '[Server IP]_syslog'. When I view Consolidated Log Entries, it says No entries found.
    The error is thrown when no syslog data has been saved. Please open the real-time Syslog Viewer by selecting View | Syslog Viewer. Do you see entries? If not, you can verify the server is configured by selecting Edit | Server Manager Properties then selecting the Syslog Server tab. If the syslog server is configured you can verify the syslog server is running by restarting the service then selecting Service | View Service Log. At the bottom you should see the following entry: 'Syslog Server (UDP): Listening on port 514...'. Finally, verify your firewall is configured to allow UDP port 514.
  • Hot to fix: The interface is unknown. (Exception from HRESULT: 0x800706B5)
    WMI is likely corrupt. For more information see: Microsoft Tech Community. Optionally, install the Server Manager Agent on the target host.

Last Updated: June 1st, 2021