How can I register if my server is Air Gapped or blocked by a firewall?
To register an air gapped server log into our website then select Order History found in the upper right corner. From the Order History page, find the target license then click Register Air Gapped Server and follow the instructions online.
What ports do I have to open on my firewall to download remote Windows Security Event Logs?
For very detailed information from the source, please read the following Microsoft article: Setting up a Remote WMI Connection
How can I get an electronic invoice after I have purchased a license?
To get a receipt you can log into our website then select Order History found in the upper right corner. From the Order History page, find the target order then click View Invoice. From the View Invoice page, click Print. Finally, if you are using Chrome, change the destination to Save as PDF, then click Save.
I bought a Server Manager license for X nodes. How many separate installations of the software can I have?
You may install Server Manager as many times as you’d like as long as the total number of nodes managed across all of the installations does not exceed the number you are licensed for.
If I install the Server Manager Console on my computer, does that use one of my licenses?
Licenses are only used for computers, devices, or hosts that have a Monitor assigned to them. If you are monitoring something on your computer it will use a license. You may install as many management consoles as you’d like.
I assigned a monitor to a device I no longer wish to monitor. What should I do?
Simply un-assign all Monitors from it and that license will free up automatically and you can use it to monitor another device.
Can I store my log data in Microsoft SQL Server Express Edition?
You may use SQL Server Express Edition, but it not recommended. The reason is because SQL Server Express Edition has a limit on the maximum size that a database can be. Once this limit is reached, no additional data will be able to be committed to the database, resulting in errors and a potential for loss of data.
I want to monitor Event Logs, Disk Space, CPU and two Services. How many nodes will that require?
The Windows server itself would be considered to be a single node, whether you monitor one thing on that Windows server or one hundred things.