SIEM, Log Management, Security, Compliance, Server Monitoring and Uptime Monitoring Software
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Assign Service Logon As Credentials

When accessing remote Windows hosts, the account the Management Windows Service is running as is used to access Windows resources such as Windows Shares, WMI, SQL Server, Active Directory and Exchange Server. In order for the service to access these Windows resources, the service must run using a domain administrator account.

Alternatively, if your requirements do not allow for you to run as a domain administrator, install our Agent on each managed Windows and Linux host. Once deployed, the Agent uses the local System Account to forward data such as log entries to the service. For more information see: Agent-Based Management.
If you are monitoring hosts on another domain or hosts that have not joined a domain, you need to apply impersonation credentials to each host which the service account is unable to access. To enable impersonation, the service must run as an administrator. For more information see Windows Logon As Properties.

To change the service account:

The service account can be set through the Windows Services Control Panel or directly within the Management Console.

To assign the service account through the Windows Services Control Panel:

  • From the computer the service is installed, open a command-prompt and type:
  • From the Windows Services Control Panel, double-click the Corner Bowl Server Manager Service. The Service Properties View displays.
  • Select the Log On tab.
  • Select the This account option.
  • Specify the target account's username and password. Prepend the domain to the username then separate with a \, for example:
    If the service fails to start because of a logon failure, check the credentials and try again.

To assign the service account through the Management Console:

  • From the host the service is installed, close the Management Console if already open, then, open the Management Console as an administrator.
  • Login with a Windows administrator account.
  • From the Menu Bar, select Service | Change Service Logon.
  • Specify the target account's username, password and domain. Do not prepend the domain to the username. If the service fails to start because of a logon failure, check the credentials and try again.

Related Topics

Access Denied Errors

Agent-Based Management

Windows Logon As Properties